Privacy Policy


May 14, 2020

This Privacy Policy describes how grink, Inc. (“grink”) and it’s mobile application Switch collects, uses, stores, shares and protects your information. We know how important privacy is to our users, which is why we only collect the information we need and will not share your personal information with any third parties unless it is necessary. Even within grink, access to your personal information is limited to only those employees who require such information to handle matters relating to compliance, identity verification and customer support.

We may change this Privacy Policy from time to time. When we do make updates, we’ll let you know by changing the date above. If it is a big update, we’ll send you a notification or post a notice on our website. If you ever have any questions about changes made to the Privacy Policy, just reach out to support at

By using the mobile app Switch, you consent to the practices contained in this Privacy Policy.

  1. Information We Collect

What You Directly Provide Us

When you create a Switch account, we’ll collect some important details about you such as your name, address, phone number, email, birth date, password, etc.

If you want to link a debit card, credit card or bank account, we’ll need to collect the card number or account/routing numbers and related account information. As Switch adds additional features, you may also be prompted to provide additional information.

Sometimes we need to request more information to verify your identity or to meet legal and regulatory obligations. When that is necessary, you will be prompted to provide such information.

If Switch integrates with other platforms, you may be prompted from time to time to grant Switch access to additional information from such platform (or grant such partner platform access to information you have provided to Switch). For example, if Switch implements an integration with a social media platform, you would have the option of linking your account on that platform to Switch in order to streamline the signup process, populate your contact list or other specified purposes.

What is Automatically Collected

There is some information that is automatically collected as you use Switch. This information allows us to deliver cool new features, more easily handle your customer support issues and better protect your account. This information includes:

  1. Protecting Your Information

Throughout this policy, we use the term “personal information” to describe information that is associated with you or can be used to identify you. We do not consider personal information to include information that has been anonymized.

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. Sometimes to better secure your information and use it for the purposes contemplated by this Privacy Policy, certain personal data may be stored with our third-party partners and service providers. All our physical, electronic and procedural safeguards are designed to comply with applicable laws and regulations.

  1. How We Use Your Information

We collect all this information so that we can provide you with a safe and seamless way to make and receive payments. The information we collect allows us to:

We will never sell or rent your personal information to third parties. We may combine your information with information we collect from other companies and use it to improve and personalize the services, as well as our content and advertising.

  1. How We Share Your Information

Sharing with Third Parties

To provide you with the Switch product and meet our legal and regulatory obligations, we may share the information we collect as detailed below:

Sharing with Other Switch Users

To make Switch payments about more than just sending money from A to B, we will share additional information with other Switch users, but only to the extent that you give us permission to do so. This information includes:

  1. How to Change or Delete Your Information

If you need to add or change any information, you can just log in to your Switch account and make the change in your settings. If it doesn’t look like you can make the change on your own, just reach out to support and we’ll take care of it.

If you want to know what information we’re keeping on you, check out the categories listed above. We can also provide you with a copy of this information, but we won’t include any sensitive financial information.

If you want to close your Switch account, know that we are required to retain certain information you have provided for a number of years.

  1. Children’s privacy

Unfortunately, if you’re under 13, you can’t use Switch. So, we don’t knowingly solicit or collect information from anyone under 13. If we become aware that a child under the age of 13 has provided us with personal information, we’ll delete it immediately.

  1. Questions?

If you have any questions about this Privacy Policy, feel free to reach out to support.